# Project spinning on Step 1 - Upload Files

**URL:** <https://community.quilter.ai/t/project-spinning-on-step-1-upload-files/380>\
**Category:** Support\
**Created:** [June 29, 2026, 1:25am UTC](https://community.quilter.ai/t/project-spinning-on-step-1-upload-files/380 "2026-06-29T01:25:40Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![info3](https://avatars.discourse-cdn.com/v4/letter/i/53a042/32.png) [@info3](https://community.quilter.ai/u/info3)\
**Post date:** [June 29, 2026, 1:25am UTC](https://community.quilter.ai/t/project-spinning-on-step-1-upload-files/380/1 "2026-06-29T01:25:40Z")

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Hi friends!

I’m new here and am having issues with Step 1.

I uploaded my files and they all parse but it just spins forever trying to preview etc.

Any ideas? Here is a screenshot

 ![Screenshot 2026-06-28 at 6.23.28 PM](https://us1.discourse-cdn.com/flex020/uploads/quilter1/original/1X/4aced8c35639696662e4ba0210fc296d45eb4797.png)

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**Author:** ![justin1](https://sea2.discourse-cdn.com/flex020/user_avatar/community.quilter.ai/justin1/32/158_2.png) [@justin1](https://community.quilter.ai/u/justin1)\
**Post date:** [June 30, 2026, 11:08pm UTC](https://community.quilter.ai/t/project-spinning-on-step-1-upload-files/380/2 "2026-06-30T23:08:07Z")

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Hi there! I’m sorry to see you are having an issue with file upload. I have pinged the team and we are looking into this case and I will reply back here once we get to the bottom of it!